Enhancing Your ITSM With Service Catalog Management Practice and Jira Service Management

November 10, 2022 | 1:00 PM ET

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Service Catalog Management provides a single source of truth, a consistent repository where all information on services and service offerings is documented and is readily available to internal and external customers.

In this webinar, we will take a high level view of Service Catalog Management and how it’s implemented by Jira Service Management to enhance your ITSM practice.

To learn more about ITSM and JSM join AJ Schmalenberger, Enterprise Solutions Architect at Cprime, as we explore:

  • The objectives, scope, and the importance of service catalog management to the service portfolio
  • The difference between a business and a technical service catalog
  • Service catalog management policies, principles, concepts, methods, and techniques, and how JSM facilitates it
  • Service catalog management metrics and their value in ITSM

Speakers


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AJ Schmalenberger
Enterprise Solutions Architect @Cprime
AJ Schmalenberger is a technologist and trained Agilist. He is our go-to lead on technology usage, standard methodologies and implementation, and coaching and mentoring project delivery teams to ensure consistent performance and customer success. AJ translates business requirements into well-architected solutions that best leverage tools and processes, and provides overall thought leadership and best practice solutions to elevate implementation and organizational adoption.

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