Using a Service Catalog and CMDB to Standardize Change Management in Jira Service Management

May 24, 2023 | 12:00 PM ET

A streamlined and optimized ITSM practice offers tremendous benefits to your IT teams and your entire organization. But, the vital ITSM practice of change management can still be challenging for many.

In our previous webinar in this series, we discussed how to best enable change management in adherence to the ITIL framework and using Jira Service Management (JSM). In this webinar, we take those ideas a step further by incorporating a service catalog and configuration management database as tools to help standardize the change management process and further minimize disruptions.

When you log off, you’ll understand:

• The role of a Service Catalog in ITSM
• How to create and curate an effective Service Catalog
• How to build and manage a Configuration Management Database (CMDB)
• How to best leverage CMDB for service improvement

Register today to join in this informative discussion.

Speakers

AJ Schmalenberger Atlassian Solutions Architect @Cprime AJ Schmalenberger is an Atlassian Certified Jira and Confluence Administrator and trained in various Agile methodologies (Scrum, Spotify, Kanban, SAFe). He is an accomplished solutions architect, bringing domain expertise in Atlassian products, business process re-engineering, solutions consulting aligned with business objectives, and technical leadership to his clients. AJ leads teams to help companies with standard methodologies and implementation, coaching and mentoring the project delivery team to ensure consistent performance and customer success.

Clayton Chancey Senior Solutions Architect @Cprime Clayton Chancey is a highly motivated and dedicated Solutions Architect, with more than 7 years of experience and extensive knowledge in all areas of Jira and Confluence. He is experienced in leading projects from concept to completion with outstanding results. Clayton is passionate about using his technical, analytical, and communication skills to develop himself and the organizations he serves.

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