How to Support ITSM and ITIL with Jira Service Management

October 13, 2022 | 1:00PM ET

An efficient incident management process is critical for keeping your customers happy by ensuring that their services are always on.

A well-managed incident management practice in your organization can minimize the negative impact of incidents by restoring normal service operation as quickly as possible, despite the neverending barrage of incidents, change requests, and customer service tickets.

The key to running a smooth workflow is the effective use of high-quality tools. And, for ITSM, there are few toolsets more powerful than the Atlassian suite of solutions.

Join us as we explore how to align IT services with business needs by successfully mapping best practices in ITIL with Atlassian’s Jira Service Management. AJ Schmalenberger, Enterprise Solutions Architect at Cprime will discuss:

• The important of ITIL and ITSM practices to best support your organization’s needs
• Jira Service Management features and capabilities
• Jira Service Management and how it helps customers manage incidents effectively and efficiently

Speaker

A.J. Schmalenberger Atlassian Solutions Architect @Cprime AJ Schmalenberger is a technologist and trained Agilist. He is our go-to lead on technology usage, standard methodologies and implementation, and coaching and mentoring project delivery teams to ensure consistent performance and customer success. AJ translates business requirements into well-architected solutions that best leverage tools and processes, and provides overall thought leadership and best practice solutions to elevate implementation and organizational adoption.

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