Enterprise Service Management Webinar Series Part 3
Putting it All Together: Service Management for HR, Finance, Marketing, and More

July 19, 2023 | 11:30 AM ET

Enterprise Service Management (ESM) is an optimized combination of the right software solution, well-thought-out processes and workflows, and customized automation that effectively supports a customer-centric approach to each service an internal business unit undertakes.

In this three-part webinar series, we will be focusing on those building blocks to provide a well-rounded understanding of ESM and how it can effectively uplevel your internal and external customer service processes.

In Part Three, Putting it All Together: ESM for HR, Finance, Marketing, and More, you will learn:

• How an ESM implementation looks in each of the major business units
• Why ESM can and should permeate the whole organization… eventually
• Examples of successful implementations you can use as models for your own

Register now to enjoy the full series!

Speakers

Sneha Crews Director, Solutions Engineering @Cprime Sneha Crews is a resourceful, high energy, problem solver, always striving for excellence and she has a proven track record of delivering fast, innovative, and exceptional service and support to clients. Leveraging more than 5 years of knowledge in software development (focus on software quality assurance and testing), along with an astute technical aptitude and a love for figuring things out, she has a knack for solving complex technical issues and thinking outside the box. Her specialties include: Product Support, Jira customizations, Troubleshooting, Software Development, Consulting, Operations Support, Project Management & Implementation, Integrations, Technical Sales, Pre-Sales Engineering, and Process Improvement.

Eric Rodstein Senior Solutions Engineer @Cprime Eric Rodstein is Cprime's Senior Solutions Engineer, previously serving as Business Development Partner. He has broad expertise in business development, lead generation, enterprise software, business strategy, value stream management, and beyond.

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