ESM Webinar Series Part 2
The Keys to Optimal ESM are Automation and Integration

June 15, 2023 | 12:30 PM ET


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Enterprise Service Management (ESM) is an optimized combination of the right software solution, well-thought-out processes and workflows, and customized automation that effectively supports a customer-centric approach to each service an internal business unit undertakes.

In this three-part webinar series, we will be focusing on those building blocks to provide a well-rounded understanding of ESM and how it can effectively uplevel your internal and external customer service processes.

In Part Two, The Keys to Optimal ESM are Automation and Integration, you will learn:

  • The power of automation to streamline and optimize your ESM practice
  • Examples of apps, workflows, and integrations that have proven successful
  • How to map out your own workflows to optimize your unique ESM experience

Register now to enjoy the full series!

Speakers


Sneha Crews
Managing Director, Solutions Engineering @Cprime
Sneha Crews is a resourceful, high energy, problem solver, always striving for excellence and she has a proven track record of delivering fast, innovative, and exceptional service and support to clients. Leveraging more than 5 years of knowledge in software development (focus on software quality assurance and testing), along with an astute technical aptitude and a love for figuring things out, she has a knack for solving complex technical issues and thinking outside the box.
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Eric Rodstein
Senior Solutions Engineer @Cprime
Eric Rodstein is Cprime's Senior Solutions Engineer, previously serving as Business Development Partner. He has broad expertise in business development, lead generation, enterprise software, business strategy, value stream management, and beyond.

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