ESM Webinar Series Part 1
ESM Foundations: Do You Understand Your Customer Journey?

May 4, 2023 | 01:30 PM ET

Enterprise Service Management (ESM) is an optimized combination of the right software solution, well-thought-out processes and workflows, and customized automation that effectively supports a customer-centric approach to each service an internal business unit undertakes.

In this three-part webinar series, we will be focusing on those building blocks to provide a well-rounded understanding of ESM and how it can effectively uplevel your internal and external customer service processes.

In Part One of this webinar series you will learn:

• The vital importance of cultivating a customer-first mindset
• How to adjust your mindset to view your services as products
• The power of a product/service roadmap

Register now to enjoy the full series!

Speakers

Devin Anderson Strategic Product Coach @Cprime Devin Anderson has been Chief Product Officer and Head of Product at multiple companies. As a product management leader for more than 15 years, he has delivered enterprise IT solutions in endpoint management, endpoint security, and asset management totaling over $1 billion in sales. As a strategic product coach for Cprime he helps organizations be more strategic with their product teams. He has coached and instructed companies across multiple market segments including security, hospitality, finance, government, software development, healthcare/pharma, education and many more.

Sneha Crews Solution Engineer @Cprime Sneha Crews is a resourceful, high energy, problem solver, always striving for excellence and she has a proven track record of delivering fast, innovative, and exceptional service and support to clients. Leveraging more than 5 years of knowledge in software development (focus on software quality assurance and testing), along with an astute technical aptitude and a love for figuring things out, she has a knack for solving complex technical issues and thinking outside the box. Her specialties include: Product Support, Jira customizations, Troubleshooting, Software Development, Consulting, Operations Support, Project Management & Implementation, Integrations, Technical Sales, Pre-Sales Engineering, and Process Improvement.

Dan Teixeira Enterprise Agile Consultant @Cprime Dan Teixeira is an Agile Change Agent for Cprime, helping lead organizations from team level, to portfolio transformation, to optimizing delivery of business value. Dan brings his expertise in Agile/Lean best practices and industry experiences to help teams deliver the right results faster and with higher quality. He drives organizational transformations in large enterprises through implementing, coaching, and teaching Agile and Lean principles and values, while helping to mitigate the inevitable challenges that come with change.

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