Perfecting Customer Management Using Jira Service Management

June 8, 2023 | 1:00 PM - 2:00 PM ET

An optimized ITSM practice using Atlassian Jira Service Management (JSM) has brought tremendous benefits to organizations seeking to cement a customer-centric approach to their service management processes.

In the first two parts of this webinar series, we discussed an introduction to change management, service catalogs, and CMDB, and how they can all be applied and optimized using JSM. In this third installment, we will cover the vital topic of customer management.

You will learn:

• The importance of understanding the customer's perspective and requirements
• How to best use JSM for customer management—from portal design to automation and beyond
• How to use JSM to empower your Shift Left—an integrated knowledge base, dynamic forms, intelligent queues, and more
• How to measure customer management for reporting and data-driven decision making

Speakers

Clayton Chancey Senior Solutions Architect @Cprime Clayton Chancey is a highly motivated and dedicated Solutions Architect, with more than 7 years of experience and extensive knowledge in all areas of Jira and Confluence. He is experienced in leading projects from concept to completion with outstanding results. Clayton is passionate about using his technical, analytical, and communication skills to develop himself and the organizations he serves.

AJ Schmalenberger Head of Atlassian COE @Cprime AJ Schmalenberger is an accomplished solutions architect, bringing domain expertise in Atlassian products, business process re-engineering, solutions consulting aligned with business objectives, and technical leadership to his clients. AJ leads teams to help companies with standard methodologies and implementation, coaching and mentoring the project delivery team to ensure consistent performance and customer success.

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