AI-powered Service Management:
Streamlining Incident Management in JSM using Atlassian's Virtual Agent and Cprime's Custom AI Technology

November 16, 2023 | 1:00 PM ET

Sound incident management operations encompass activities ranging from logging and prioritization to escalation, documentation, and reporting. What could your employees do with all that extra time if you automated these operations with AI?

In this webinar, we will showcase:

• How to streamline incident management and post-incident reviews by harnessing no-touch resolution and triage with 3rd party tools like Atlassian Jira Service Management
• How to use incident management to improve your customer’s experience while incorporating an added layer of efficiency with custom AI co-pilots
• How to empower human agents to resolve issues faster and drive continuous improvement and enhanced knowledge management for incident escalations

And all of this will be illustrated with real-time demonstrations showing what’s possible in the next evolution of your service management operations. Register now!

Speakers

Clayton Chancey Senior Solutions Architect @Cprime Clayton Chancey is a highly motivated and dedicated Solutions Architect, with almost a decade of experience and extensive knowledge in all areas of Jira and Confluence. He is experienced in leading projects from concept to completion with outstanding results. Clayton is passionate about using his technical, analytical, and communication skills to develop himself and the organizations he serves.

Josh Judd Chief Architect, Artificial Intelligence@Cprime Josh Judd got interested in Cognitive Science during grade school – this is the baseline science of how thinking works. When coupled with computer science, it is the underpinning of modern Artificial Intelligence. It was his interest in AI which led him to programming, then tech consulting, which led to a multi-decade leadership-level career with many companies in Silicon Valley and San Francisco. In addition to working for a range of tech companies directly as a senior-level employee (Chief Architect, CTO, and head of various departments) he has also consulted with 100s of companies via contracts and other outsource relationships. This has given him a range of experience in every industry vertical, using diverse programming languages and technologies, spanning classic IT datacenter products and cloud systems. For the past several years, he has come full circle back to focus exclusively on AI solutions.

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