- Industry: Internet Software and Services
- Company Size: 500+
- Engagement Duration: 3 months
- Products: Jira Software Cloud and Salesforce
Customer needed to consolidate their business processes across functional departments and decided to integrate their CRM and ALM systems in order to bridge Sales, Customer Support and Development together in a more cohesive way that simplified process, consolidated workflows and automated handoffs. The results enabled better enterprise collaboration and reduced manual duplicated effort.
The customer needed a software and business process strategy considering they were leveraging various software vendors at different levels of the organization creating gaps that impacted customer happiness. The primary challenges encountered were that many of the systems did not: