How to Optimize ITSM with Atlassian’s Jira Service Management in the Cloud

December 10, 2020 | 2:00 PM ET | 11:00 AM PT

The way your organization manages its IT Service Management (ITSM) practices affects its ability to react to changes and customer needs by planning and delivering software quicker and easier. How you do that in the Cloud needs some special consideration.

In this webinar, we will look at how Atlassian’s new Jira Service Management (the next generation of Jira Service Desk) solution in the Cloud can help enable ITSM best practices by simplifying and centralizing ITSM operations through integrations and new features.

Join AJ Schmalenberger, Atlassian Solutions Architect at Cprime, as we review the key changes and how they help facilitate ITSM implementation within your organization while getting the most out of the solution. We will also cover the potential impact on your current Atlassian configuration in Cloud.

In this session, we explore:

• Why ITSM practices are important to your organization
• What Jira Service Management in the Cloud offers
• How you can take advantage of these new features to centralize and simplify your ITSM practices
• How to make the switch if you are using the Jira Service Desk Server

Speakers

AJ Schmalenberger Atlassian Solutions Architect @Cprime AJ Schmalenberger is an Atlassian Certified Jira and Confluence Administrator and trained in various Agile methodologies (Scrum, Spotify, Kanban, SAFe). He is an accomplished solutions architect, bringing domain expertise in Atlassian products, business process re-engineering, solutions consulting aligned with business objectives, and technical leadership to his clients. AJ leads teams to help companies with standard methodologies and implementation, coaching and mentoring the project delivery team to ensure consistent performance and customer success.

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